"The greatest Leaders Don't Rule They Inspire"

Lead the team and the team will follow. Earn respect with your actions and your words. Reach goals by coaching employees to reach their peak performance. Be positive, enthusiastic, supportive, trusting, respectful and patient.
As an effective laeder get the workers what they need to do their jobs well, it may be tools, time, instruction, answers to questions, and protection from outside interference.
Respect them, respect their rights as employees and human beings. Its important to work with them, you are all part of a team if they do well you do well.
Everyone has a need to achieve, they want to learn and they want to contribute to the end result. Everyone wants to be challenged, when handing out tasks match the person to the job and most importantly stretch them sometimes they may need guidance its about the journey they take thats were the learnings are.
Create an atmosphere which encourages staff to share ideas, the greatest leaders listen and ask great quality questions. its okay to sometimes get it wrong admit to the mistake, fix it and learn from it. You don't have to always get it right you need to look like your human.
Most importantly have FUN.

The Power of Attitude: by Chuck Swindoll

The longer I live, the more I realize the impact of attitude on life, Attitude, to me, is more important than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. it is more important than appearance, giftedness or scale. it will make or break a company....a church..a home.The remarkable thing is we have a choice every day regarding the attitude we embrace for that day. We cannot change our past...we cannot change the fact that people act in a certain way. we cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude...I am convinced that life is 10 percent what happens to me and 90 percent how I react to it, and so it is with you...We are in charge of our attitudes.

I am glad I read this last night it made me realize that we can sometimes get caught up in the politics of life and other peoples stories etc. As long as we learn from the things that happen to us in our work and our private lives we move forward with greater knowledge and forgiveness for others misgivings.Life is full of lessons "Learn and Grow" and most importantly have people around you who are nurturing, loving and fun.

ZARA, too successful to give follow up service

When is it that a company is so successful that they feel the customer is not important. Shopping in Athens we had an issue with a top that had been purchased
and worn once. When we went in with the receipt and our problem t-shirt we were told we had created the issue and there was nothing that could be done. I had 4 18year old
staff members stand around telling me we had caused the issue.
When I asked for head offices number they gave us a contact. As we left the store we were treated like criminals by the staff and the security guard because we had dared to question the quality. (let me say we had spent a considerable amount of money in their stores throughout Athens.
We told our story to the assistant of the national manager, and she would call us back. There was no phone call or follow up service.
So we no longer shopped in Zara Greece, (we gave in when we got to Paris though) not that the service was any better and I was actually giving them my money.
So when your ZARA and you are so successful and have a good range of clothing (quality questionable at times)is customer service not part of the business model?
Why do we still shop there is there no alternative?