OUR VISION

We empower your sales team to find their motivation with training programmes that are inspirational and fun.
To promote the importance of teamwork and the understanding of others to work together contributing back to the organisation in a positive and purposeful way. We lift the level of performance through individual coaching and self discovery. They achieve knowledge and skills enhancement.
We unlock their true potential to deliver great results.

Thursday, April 1, 2010

Great Service comes from within

On my flight from Melbourne to Dubai via Singapore,I was dissapointed with the average service we had received. I started to think.What makes the experience great?
There were smiles. They were helpful, when asked. What makes the differnce? It's when the person cares and wants to make a differnce to the person they are servicing.
It's like they were shells but there was nothing inside!
They mostly knew what they had to do, they needed to smile and be nice. But did it come from within?
Food for thought!
When either serving or being served look out for the rapport building. Did the service come with warmth, care? If these signs are there,m then you will notice a difference!
Posted by at

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)